DATA · PRIVACY · SECURITY
Your privacy is our priority. This document transparently explains how m9win collects, uses, stores and protects your personal data — so you can play with peace of mind and confidence.
All data is transmitted via encrypted connections
Your information is not sold to any third party
Data is stored on secure servers with restricted access
A secure and confidential identity verification process
Passwords are not stored in readable form
You have the right to access, correct, and request deletion of your data
Important Note: By using the platform m9win, you agree to the collection and use of your information as described in this Privacy Policy. Please read this document carefully to fully understand your rights and responsibilities.
M9win takes user privacy very seriously. As an online entertainment platform serving players in Malaysia, we understand that trust is the foundation of our relationship. This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, and protection of your personal information.
This Policy applies to all users who access the m9win.vin website, use our mobile app, register an account, or use any services provided by m9win. By using our platform, you acknowledge that you have read and understood this Policy.
We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. Any material changes to this policy will be communicated to you via email or in-platform notification.
M9win collects several categories of personal data depending on how you interact with our platform. Below is a detailed explanation of the data we collect:
| Data Categories | Data Examples | Requirements |
|---|---|---|
| Identity | Full name, IC/passport number, date of birth | Mandatory (KYC) |
| Contact | Email address, phone number | Mandatory |
| Financial | Bank account information, transaction records | Mandatory (payment) |
| Technical | IP address, device type, web browser | Automatic |
| Games | Wagering history, win/loss records | Automatic |
| Communications | Customer support conversation records | During interactions |
We only collect data that is strictly necessary for legitimate purposes. We do not collect sensitive information such as medical data or political affiliations unless legally required to do so.
Your personal data is collected through the following methods:
We have never purchased data lists from data brokers or external sources without your knowledge. All data we hold is data you provided directly or generated through your own use of our platform.
M9win uses your personal data for the following legitimate and necessary purposes:
We will not use your data for purposes not mentioned above without first obtaining your consent or without a valid legal basis.
M9win does not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share your data in the following limited circumstances:
All third-party service providers who access your data are required to comply with data protection standards equivalent to our own policy. They are not permitted to use your data for any purpose other than what we specify.
We continuously invest in security infrastructure to ensure your personal data is always protected to the highest standard. The security measures we implement include:
While we take all reasonable precautions, no security system can be guaranteed 100% safe from all cyber threats. We encourage you to play your part by using a strong password and never sharing your login credentials with anyone.
The m9win platform uses cookies and similar tracking technologies to enhance your experience and understand how our platform is used. Below are the types of cookies we use:
You can control cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the m9win platform.
M9win retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes outlined in this Policy. The general principles of our retention periods are:
When data is no longer needed and there is no legal obligation to retain it, we will delete or anonymize it securely and irreversibly. Deleted data cannot be recovered by any party, including m9win staff.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:
Requesting a copy of the personal data we hold about you through our support channels
Requesting correction of inaccurate or incomplete data through account settings or support
Requesting deletion of your data subject to any legal retention obligations still in effect
Objecting to the processing of your data for marketing or certain other purposes
Receiving your data in a machine-readable format for transfer to another service provider
Requesting restriction of your data processing under certain circumstances, such as while a dispute is being resolved
To exercise any of the above rights, contact the m9win support team via live chat or our support email. We will process your request within 30 business days and may require identity verification before proceeding.
The m9win platform is a service exclusively for adults aged 18 and above. We do not knowingly collect, store or process personal data of individuals under the age of 18.
If you believe we may have collected personal data from someone under the age of 18, please contact us immediately. We will investigate and delete the data, and close the relevant account promptly without question.
Parents and guardians who discover that their children have accessed this platform without authorization are encouraged to contact our support team for immediate assistance.
M9win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The "Updated" date at the top of this document will always indicate the latest version in effect.
For material and significant changes — particularly those involving how your data is used or shared — we will provide advance notice via your registered email or a prominent in-platform notification at least 14 days before the changes take effect.
Continued use of the m9win platform after changes are published will be considered as your acceptance of the amended Privacy Policy. You are encouraged to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our team. We are committed to responding to all privacy-related inquiries thoroughly and within a reasonable timeframe.
The m9win support team operates 24 hours a day, 7 days a week to assist you. For urgent privacy-related issues such as suspected unauthorized account access, please contact us via live chat for an immediate response.
With 256-bit SSL encryption, a transparent data policy, and full commitment to Malaysia's PDPA, you can play with confidence knowing your information is fully protected by m9win.